There are echos or feedback on the audio: This usually happens when a mic detects audio coming from the speakers. This option is in the bottom left-hand corner of the screen share options. Otherwise the only sound people will get is that coming through your mic. There's no sound when sharing a video/YouTube: If you want to share video content with sound via screen sharing, you'll need to tick the "share computer sound" option when you share your screen. If it's a one-off problem, there's likely nothing you can do about it except wait for the problem to pass - you could try stopping all other activity on your connection to let Zoom have all the bandwidth available. This is definitely worth doing if you always have a connection problem on Zoom. If you're using Wi-Fi, see if you can plug into a wired connection instead, as it's likely to be more stable than Wi-Fi, or move closer to your router. It's worth running a speed test - just Google speed test and you'll get the option to run a quick test where you can see if there really is a speed problem. This is a local connection problem so the first thing is to check your Wi-Fi connection or wired connection. Zoom says my connection is unstable: Unfortunatly this happens from time to time. If that doesn't solve it, check if there are any software updates for your computer. ![]() If you're still having problems, try restarting your computer. My app keeps crashing or closing: First of all, do both of the things above. ![]() You'll usually be prompted to update when you open Zoom if there's an update, but it's always worth checking, as some features change between updates. ![]() Make sure you're using the latest version of Zoom: There have been a number of Zoom updates recently, the latest version at the time of writing is Zoom 5.9.3, so it's worth checking that you're using the latest version of the app.
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